FAQs

General

Is this an automated service, or can I deal with a real person?

When you place or order through this website, or submit a contact request, you will receive an automated message.  That is the ONLY automated part of this service.  All communication past this point will be personalised and will take place via email or phone.

All logos, business cards and custom design websites will be designed especially for your business.

Can I add more features to my site?

You can easily add more features to your site.  You can add a shopping cart, additional pages, a subscription form, blog, etc.  You can add these when we set up your website or at a later time.  If you want to add additional features to your site at set up, please specify this in your order form.

If you are ordering the Budget Business Starter Pack, you are able to upgrade to the Standard package at a later date.

 

Can you help me with my social media?

We can assist you withe setting up social media profiles for your business, we can also provide training on using these platforms to promote yourself.  Please contact us for more information

 

How long will the entire process take?

This process can take approximately 2-6 weeks.  The sooner you are able to respond to each review and provide the required information need to create the content for your site, so quicker this process will take.

 

 

What information do I need to provide?

To commence working with you, we require the following information:

  • Standard business information (Business name, contact details, contact name)
  • List of products/services

For your website content:

  • Detailed information for your products/services
  • Business biography/history
  • Images

You are the expert on your business, so it is crucial that we receive as much as this information from you for the content of your website.  This will also assist in the process being completed in a smaller time frame.

Other content ideas:

  • Testimonials
  • Case studies
  • Media releases
  • Expert articles

 

Design Process

How long will the entire process take?

This process can take approximately 2-6 weeks.  The sooner you are able to respond to each review and provide the required information need to create the content for your site, so quicker this process will take.

 

 

What information do I need to provide?

To commence working with you, we require the following information:

  • Standard business information (Business name, contact details, contact name)
  • List of products/services

For your website content:

  • Detailed information for your products/services
  • Business biography/history
  • Images

You are the expert on your business, so it is crucial that we receive as much as this information from you for the content of your website.  This will also assist in the process being completed in a smaller time frame.

Other content ideas:

  • Testimonials
  • Case studies
  • Media releases
  • Expert articles

 

What is the design process?

The first step is to design your logo.  Once this has been completed, the design process for the business cards and website will commence.

Logo Design Process

  1. Two (2) business days after payment has been received you will receive your first set of logos to review
  2. You are invited to provide feedback which is used to revise the design, there will be a 24 hr turnaround time for each revision
  3. There is allowance of up to five (5) revisions

Business Card Design Process

  1. When you have approved your final logo design your first set of business card designs will be available for your review within two (2) business days
  2. You are invited to provide feedback which is used to revise the design, there will be a 24 hr turnaround time for each revision
  3. There is an allowance of up to five (5) revisions

Website Design Process (Standard Business Starter Pack only)

  1. When you have approved your final logo design, your first set of website designs will be available for your within three (3) business days
  2. You are invited to provide feedback with is used to review the design, there will be a 48 hr turnaround time for each revision.
  3. There is an allowance of up to five (5) revisions

 

I have no idea what I want?

That is okay!  We can work with as little or as much information as you can provide for the basis of the design of your logo, business cards and website.  We are happy to make suggestions as to how these can look.

 

I have a very specific idea of what I am looking for, can you help?

Yes.  When you complete your online order please provide your specific instructions and upload any images or graphics you have to contribute.

 

Images and Content

What information do I need to provide?

To commence working with you, we require the following information:

  • Standard business information (Business name, contact details, contact name)
  • List of products/services

For your website content:

  • Detailed information for your products/services
  • Business biography/history
  • Images

You are the expert on your business, so it is crucial that we receive as much as this information from you for the content of your website.  This will also assist in the process being completed in a smaller time frame.

Other content ideas:

  • Testimonials
  • Case studies
  • Media releases
  • Expert articles

 

I don’t have any images, can you help me?

If you don’t have any images that you can use for your website, we are able to assist in acquiring licensed images on your behalf.  Each project does have an allowance for 3 stock images, however if you do require more images there may be additional charges.

 

 

Still can’t find what you are looking for?  Please get in contact with us for further assistance.

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